Warranty & Return Policy

Warranty

Laserwebshop guarantees that the delivered items comply with the usual requirements and norms that could be set to them in all fairness, and that the goods do not have any defects, bearing in mind that the warranty does not stretch any further than stated in the following stipulations.

The warranty is valid for a period of 12 months after delivery, unless explicitly stated otherwise. Exclusions to this are items of which the valid life span cannot be expected that such quality may not be expected, or at items for which this has been indicated in advance.

If the warranty as offered by Laserwebshop concerns an item that has been produced by a third party, the warranty is limited to the warranty as offered by the manufacturer of that item.
The warranty for “refurbished” products is 3 months and Laserwebshop does not offer guarantee for consumables.

Initially and in most cases, the warranty is directly offered by the manufacturer. If this is not the case, the warranty is offered by Laserwebshop, at which Customer bears possible handling costs.
Possible material errors and manufacturing faults of the equipment, as well as parts that Laserwebshop has delivered in the framework of warranty or maintenance, are also covered by the warranty. The replaced parts will become the possession of Laserwebshop.
The warranty commitment expires if the defect is entirely or partially not the consequence of incorrect, insecure or unskilled use, caused by fire or water damage, or if Customer changes the product or has the product changed by third parties without consent of Laserwebshop.

Items that are eligible for warranty, have to be sent to Laserwebshop at one’s own expense and risk, and equipped with the original invoice.

Returns

Customer (consumer) has the right to terminate the agreement with respect to the purchase, for a reflection period of 14 days after receipt of the goods and is thereby not required to give a reason for return. This right of withdrawal is not applicable to;

• Business Orders and transactions.
• Business being effected in correspondence with specifications of the Customer.
• Items that are specially imported for Customer.
• Items that cannot be returned due to their nature.
• Items that are clearly personal.
• Items at which a service has already started with consent of Customer.
• Audio and video material and software of which the seal has already been broken.

Customer will handle the delivered items and the packaging with due care. He will only unpack or use the delivered to the extent necessary for assessment whether he wants to keep it. If he exercises the right of withdrawal, he will return the delivered with all appurtenances, and if possible, in the original condition and packaging, in conformity with the fair and clear instructions as provided by Laserwebshop. The goods are to be packed carefully and thoroughly for transport (without stickers, marks, etc.). If the package is not packed in a decent way, costs for repackaging and repaid can be charged because the item would otherwise not be saleable any more.

In order to offer the quickest process, Laserwebshop requests Customer to report return shipments in writing and in advance. Return shipments at least have to be equipped with a valid invoice by Laserwebshop and be returned within 14 days of the request for dissolution.

Receipt of return shipments never implies acknowledgement by Laserwebshop of the right of withdrawal. This will be confirmed by Laserwebshop after assessment on the legal criteria. Customer runs the risk of returned items until they have been credited by Laserwebshop.
In case of return shipments, the goods are returned at the account and risk of Customer.

The full and original purchase price will normally be credited, unless the delivered item does not comply with the conditions of the distance buying act.
If Customer returns the entire Order (so not only several of the items of the relevant Order) Customer is also entitled to refund by Laserwebshop of the invoiced shipping costs.